Viachaslau Skorbezh

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Activity overview

Latest activity by Viachaslau Skorbezh
  • Viachaslau Skorbezh created an article,

    What is the transaction time shown on my payment confirmation?

    Question Why is the transaction date on my transaction statement different from the actual payment date? What is the accounting date visible on the payment confirmation? Answer In the Transaction H...

  • Viachaslau Skorbezh created an article,

    Can I create a recurring bank transfer?

    You cannot create a recurring bank transfer yet. Recurring transfers are only available for digital currencies transfers.

  • Viachaslau Skorbezh created an article,

    Can I invite a friend with a referral link?

    We are always happy when you recommend ZEN to your friends or family, however, at this time you can't do it through a referral link. We are constantly improving our services and this may change in ...

  • Viachaslau Skorbezh created an article,

    Can I undo a currency exchange transaction?

    Answer The currency exchange transaction is irrevocable and cannot be canceled or refunded.

  • Viachaslau Skorbezh created an article,

    What are the limits on card transactions?

    Question What are the limits on card transactions? Answer Standard (can be changed) and Maximum (can not be changed) card limits for purchases and ATM withdrawals:   Standard (can be changed) M...

  • Viachaslau Skorbezh created an article,

    What are my top-up limits?

    Question What are the limits for adding funds to my ZEN account? Answer Each ZEN customer has their own limits on the amount of top-ups and the number of top-ups. Currently checking or changing the...

  • Viachaslau Skorbezh created an article,

    Changing the ZEN app language

    How-to What languages can I select in ZEN app? How do I change the language of ZEN application? Answer ZEN app is available in the following languages: Czech (Čeština) English French (Français) Ge...

  • Viachaslau Skorbezh created an article,

    Is there any hidden fee for currency exchange?

    Question Is there any hidden fee for exchanging on weekends? Why is the exchange rate of my transaction different from the rate that should be on my plan? Answer There is no hidden currency exchang...

  • Viachaslau Skorbezh created an article,

    What exchange rates are applied to my transactions?

    Question What exchange rates are applied to my transactions? Answer With ZEN, you can exchange currencies, make payments with your ZEN card or withdraw cash from ATMs with competitive currency exc...

  • Viachaslau Skorbezh created an article,

    What is total balance in ZEN app?

    Question What is total balance in ZEN app? What exchange rates are used to show the total balance? Answer With ZEN you use one account for 28 currencies including EUR, GBP, USD and PLN. You decide ...