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Viachaslau-Skorbezh

  • Total activity 95
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 3 users
  • Votes 16
  • Subscriptions 39

Activity overview

Latest activity by Viachaslau-Skorbezh
  • Viachaslau Skorbezh created an article,

    Different transaction times in ZEN app and payment confirmation

    Question Why does the transaction date (or time) on my transaction statement differ from the actual payment time? What is the accounting date visible on the payment confirmation? Answer In the Tran...

    • Edited
    • 1 follower
    • 0 comments
    • 6 votes
  • Viachaslau Skorbezh created an article,

    Recurring transfers in the ZEN app

    Question Can I create a recurring bank transfer in the ZEN app? What types of recurring transfers are currently possible? Answer We do not support creating recurring bank transfers in the ZEN app y...

    • Edited
    • 1 follower
    • 0 comments
    • 6 votes
  • Viachaslau Skorbezh created an article,

    Can I invite a friend with a referral link?

    Answer We are always happy when you recommend ZEN to your friends or family! Although we don't currently have referral links available, please know that we are continuously enhancing our services a...

    • Edited
    • 1 follower
    • 0 comments
    • 7 votes
  • Viachaslau Skorbezh created an article,

    Can I undo a currency exchange transaction?

    Answer The currency exchange transaction is irrevocable and cannot be canceled or refunded. However, you may always exchange the funds back to the original currency using the current exchange rates...

    • Edited
    • 1 follower
    • 0 comments
    • -2 votes
  • Viachaslau Skorbezh created an article,

    What are the limits on card transactions?

    Question What are the limits on card transactions? Answer Standard (can be changed) and Maximum (can not be changed) card limits for purchases and ATM withdrawals:   Standard (can be changed) M...

    • Edited
    • 1 follower
    • 0 comments
    • 22 votes
  • Viachaslau Skorbezh created an article,

    ZEN top-up limits

    Question What are the limits for adding funds to my ZEN account? How can I increase my top-up limits? Answer Each ZEN customer has their own limits on the amount of top-ups and the number of top-up...

    • Edited
    • 2 followers
    • 0 comments
    • -16 votes
  • Viachaslau Skorbezh created an article,

    Changing the ZEN app language

    How-to What languages can I select in ZEN app? How do I change the language of ZEN application? Answer ZEN app is available in the following languages: Czech (Čeština) English French (Français) Ge...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Viachaslau Skorbezh created an article,

    Is there any hidden fee for currency exchange?

    Question Is there any hidden fee for exchanging on weekends? Why is the exchange rate of my transaction different from the rate that should be on my plan? Answer There is no hidden currency exchang...

    • Edited
    • 1 follower
    • 0 comments
    • 4 votes
  • Viachaslau Skorbezh created an article,

    What exchange rates are applied to my transactions?

    Question What exchange rates are applied to my transactions? Answer With ZEN, you can exchange currencies, make payments with your ZEN card or withdraw cash from ATMs with competitive currency exc...

    • Edited
    • 1 follower
    • 0 comments
    • 4 votes
  • Viachaslau Skorbezh created an article,

    "Total balance" in the ZEN app

    Question What is total balance in ZEN app? What exchange rates are used to show the total balance? Answer With ZEN you use one account for 28 currencies including EUR, GBP, USD, and PLN. You decide...

    • Edited
    • 2 followers
    • 0 comments
    • 1 vote