Viachaslau-Skorbezh

RESOLVED. 31.08.2024. Slowdowns in multiple services

1. FAQ
2. Service alerts and maintenance

31.08.2024 07:00 Currently, you may be experiencing a slowdown in multiple services including the Zen app and e-commerce processing. We are aware of this problem and are working to fix it as soon a...

• Edited September 02, 2024 07:29
• 1 follower
• 0 comments
• 0 votes

RESOLVED. Incident 30.08.2024

1. FAQ
2. Service alerts and maintenance

30.08.2024 17:56 We are currently experiencing global issues with the app, transactions and ecommerce processing. We are already aware of them and are working to fix them as quickly as possible to ...

• Edited August 31, 2024 08:01
• 1 follower
• 0 comments
• 3 votes

What are the limits on crypto transfers?

1. Transfers & Currencies
2. Cryptocurrency transfers

Question What are the limits on crypto transfers? Answer Maximum (can not be changed) outgoing crypto transfer limits:   Maximum (cannot be changed) Outgoing crypto transfers €3000 per day* ...

• Edited August 13, 2024 07:11
• 1 follower
• 0 comments
• 3 votes

Different transaction times in ZEN app and payment confirmation

1. FAQ
2. Frequently Asked Questions

Question Why does the transaction date (or time) on my transaction statement differ from the actual payment time? What is the accounting date visible on the payment confirmation? Answer In the Tran...

• Edited March 25, 2024 09:13
• 1 follower
• 0 comments
• 7 votes

Recurring transfers in the ZEN app

1. Transfers & Currencies
2. Transferring funds via ZEN

Question Can I create a recurring bank transfer in the ZEN app? What types of recurring transfers are currently possible? Answer We do not support creating recurring bank transfers in the ZEN app y...

• Edited April 02, 2024 12:16
• 1 follower
• 0 comments
• 5 votes

Can I invite a friend with a referral link?

1. Account management
2. Registration information

Answer We are always happy when you recommend ZEN to your friends or family! Although we don't currently have referral links available, please know that we are continuously enhancing our services a...

• Edited April 09, 2024 11:59
• 1 follower
• 0 comments
• 3 votes

Can I undo a currency exchange transaction?

1. Transfers & Currencies
2. Currency exchange

Answer The currency exchange transaction is irrevocable and cannot be canceled or refunded. However, you may always exchange the funds back to the original currency using the current exchange rates...

• Edited April 02, 2024 11:29
• 1 follower
• 0 comments
• -2 votes

Limits on card payments and ATM withdrawals

1. ZEN Card
2. Card transactions

Question What are the card transaction limits and ATM withdrawal limits for ZEN cards? Answer Standard (can be changed) and Maximum (can not be changed) card limits for purchases and ATM withdrawal...

• Edited August 20, 2024 13:38
• 1 follower
• 0 comments
• 26 votes

ZEN top-up limits

1. Top-ups
2. Ways to add funds to ZEN

Question What are the limits for adding funds to my ZEN account? How can I increase my top-up limits? Answer Each ZEN customer has their own limits on the amount and the number of top-ups. General ...

• Edited August 19, 2024 10:55
• 2 followers
• 0 comments
• -27 votes

Set the language of the ZEN app

1. Account management
2. ZEN features and settings

How-to What languages can I select in ZEN app? How do I change the language of ZEN application? Answer You can change the app language in ZEN app settings, or your device settings. If the language ...

• Edited September 06, 2024 14:03
• 1 follower
• 0 comments
• -1 votes