
Viachaslau
Articles
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What exchange rates are applied to my transactions?
QuestionWhat exchange rates are applied to my transactions?AnswerWith ZEN, you can exchange currencies, make payments with your ZEN card or withdraw cash from ATMs with competitive currency exchang...
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Order a virtual card
How-toHow to get a virtual card?Answer Information Currently, you can order MasterCard cards only. ZEN does not issue Visa cards. To order a new virtual card, press this link on a device with the Z...
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RESOLVED 29.01.2025. Login Issue – Something Went Wrong
29.01.2025, 09:50 UTC+1Dear clients, you may encounter a problem logging into the app. We are already aware of the problem and are solving it, you do not need to report the problem to us separately...
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Change your ZEN account phone number
How-toI have a new phone number. How can I change the phone number linked to my ZEN account?Answer Important For security reasons, changing the phone number associated with your ZEN account is not ...
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Set the language of the ZEN app
How-toWhat languages can I select in ZEN app? How do I change the language of ZEN application?AnswerYou can change the app language in ZEN app settings, or your device settings. If the language of ...
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Countries supported for ZEN Personal account registration
QuestionIn which country can I open a ZEN Individual account? Which documents may I use to verify my identity in ZEN? In which countries does ZEN operate?AnswerThe types of identity document we acc...
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See our safety recommendations
Never install remote device management tools, such as AnyDesk, TeamViewer, and similar applications, on devices you are using to access ZEN. These tools can give fraudsters remote control over yo...
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My top-up was rejected
IssueWhy was my top-up was rejected?ResolutionZEN allows you to top up your account fast and safely in many currencies. The most frequent reasons for rejection of account top-ups are: Exceeded ZEN...
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What are the limits on crypto transfers?
QuestionWhat are the limits on crypto transfers?AnswerMaximum (can not be changed) outgoing cryptocurrency transfer limits: Maximum (cannot be changed) Outgoing crypto transfers €3000 per day*...
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Limits for transfers via PrivatMoney
QuestionWhat are the limits for money transfers via PrivatMoney?AnswerThe following limits apply to PrivatMoney transfers: Limit per one transaction (cannot be changed) Limit per time period (cann...