• RESOLVED. 14.10.2023. Problem with top-ups

    14.10.2023 09:15

    We have started receiving reports from customers that they are unable to top-up their accounts. We are already investigating this issue and will try to fix the problem as soon as possible. 

    14.10.2023 10:25

    Customers are already able to top up their accounts. We are working to also credit all previous top-ups.

    14.10.2023 10:50

    The problem has been resolved. The funds from your top-up:

    • have been properly credited, or
    • have not credited due to minor technical problems - we have returned them to the source account, they should soon reach back to the bank/institution from which they were sent.

    Thank you for your patience and we apologize for the inconvenience. Be ZEN

  • SOLVED. 20.09.2023. Issues with sending transfers in Polish zloty

    20.09.2023 14:00

    We kindly inform you that the problem has been solved and the transfers have been processed correctly. We appreciate your patience and apologize for any inconvenience caused by this situation.

    20.09.2023 8:00

    Rest assured that our dedicated team is working diligently to resolve it. We will keep you informed of our progress as we move forward. We appreciate your understanding and patience during this critical process.

    19.09.2023 13:00

    We are still working on fixing the problem and will provide new update soon.

    19.09.2023 08:00

    Currently, you may be experiencing an error when sending transfers in Polish zloty. We are aware of this problem and are working to fix it as soon as possible. We apologize for the inconvenience. Stay ZEN