Question

What documents should a citizen of Ukraine use to open an account with ZEN?

Answer

To open an account with ZEN, use a Ukrainian biometric identity card or a Ukrainian international passport (for traveling abroad).

It is impossible to open an account with ZEN using a non-biometric Ukrainian passport or Ukrainian driving licence.

Question

Why did ZEN refuse to open an account for me? What’s the reason?

Answer

In certain situations, it may not be possible for ZEN to open an account for you. This is because we have strict security rules and obligations to our service providers. Unfortunately, our Customer Support team is currently unable to provide any further information regarding these cases. You can find more details by visiting the provided link.

Question

Which countries does Zen operate in?

Answer

A list of jurisdictions where you can open a ZEN account can be found here.