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  1. ZEN.COM
  2. Transfers & Currency exchange
  3. Troubleshooting issues with transfers

Troubleshooting issues with transfers

  • Check account number (IBAN) in ZEN app
  • My transfer from ZEN didn't reach the recipient
  • My transfer from ZEN was returned to my account
  • My transfer didn't arrive to ZEN
  • Transfer to my ZEN account was returned to sender
  • I see "No channels available" error when making a transfer from ZEN
  • I do not recognize a transfer in transaction history

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