Troubleshooting verification issues
Articles about problems with identity verification while creating a new ZEN account or updating document data.
- Tips for failed identity verification in ZEN.COM
- I see the message "We need more time to verify your identity"
- My verification failed because of blurry ID, or mismatching data
- My verification failed and ZEN is unable to create an account for me
- Exceeded number of verification attempts
- Identity verification on my active ZEN account failed