We're very happy that you want to use ZEN Card.

You can simply add it yourself. Just log in to the ZEN app. The card will be automatically created in your account within a few seconds and you can use it for any online transactions right away.

Below you can see how to add your ZEN card in a few easy steps.

To add a new virtual card using the app, check out the tutorial below to see the process. Log in to your app and then go to the accounts view. By swiping up from the bottom edge of the screen, you will expand the card section view. 

Press to start the process. There are two types of cards to choose from in the next step, select "Free Virtual Card" and press “Add card”.

At the very end, the screen will show you a summary information about your order. If everything is alright press “Confirm and order”.  

The application will ask you to set a 4-digit PIN code for your card, which will allow you to make transactions. Enter it twice to confirm and avoid mistakes.

The created PIN code can be conveniently displayed later on in the card details. Click (https://ask.zen.com/hc/en-us/articles/360015934839-How-to-check-my-PIN- )to see how.

We're very happy that you want to use ZEN Card.

You can simply order it yourself. Just log in to the ZEN app. The physical card can be used both online, at the POS terminals and ATMs.

You must set a PIN code while ordering a card. We will ask you to set a 4-digit PIN code that will allow you to make the transactions without issues. 

The physical card should be delivered to you within 3 business days (in Poland) and 12 business days (European Union and the rest of the world).

Remember! For security reasons, please activate your card only after it's delivered. Also, remember that the first transaction must be confirmed with a PIN code.

Below you can see how to order your ZEN card in a few easy steps.

To order a new card via the app, the tutorial below will guide you through the process. Log in and then go to the accounts view. By swiping up from the bottom edge of the screen, you will expand the card section view. 

Press  to start the process. There are two types of cards to choose from in the next step, select "Free physical card", and press “Order card” button.

Another important step is to choose the correct delivery address for your card. The address that was registered with ZEN when the account was created will be automatically selected. If you want to have your card sent to a different address, select "Change address" and enter it according to your preferences. After entering the address press “Order card”  to continue.

The next step is very important. The screen will show you a summary information about your order. If everything is alright press “Confirm and order”.  
The application will ask you to set a 4-digit PIN code for your card, which will allow you to make transactions. Enter it twice to confirm and avoid mistakes.

The created PIN code can be conveniently displayed later on in the card details. Click (https://ask.zen.com/hc/en-us/articles/360015934839-How-to-check-my-PIN- )to see how.

At the very end, you will see the card order confirmation with the probable delivery date. Confirm by clicking on "Done".

The PIN for the new card should be set when ordering.

ZEN app

To set a PIN code when ordering a card in the mobile application, fill in all the delivery details. Then the app will ask you to set a PIN code and confirm it. 

Remember, this is where you enter a PIN code for the card, it is not an access code to your application.

ZEN portal

In the ZEN Portal, complete the details for card delivery and then enter the 4-digit PIN code twice. Click on "Confirm" and it's ready! Your card has been ordered and your PIN has been set.

If you want to activate a newly ordered card, for security reasons, do it only after the card is delivered to you. In this case, even if the card gets to an unauthorized person, you can be sure that your funds are safe, as inactive card cannot be used.

The virtual card is active immediately after it is added.

Also, remember that the first transaction must be confirmed with a PIN code.

ZEN app

To activate your card via ZEN app, look at the tutorial below, which will guide you through the process. Log in and then go to the accounts view. By swiping up from the bottom edge of the screen, you will expand the card section view. Select the card you want to activate, then press   .

The "Activate card" option will appear in the card details. After clicking on it, your card is fully active and you can easily make any type of transaction.

ZEN portal

To activate your card in the ZEN Portal, log in and then go to the "Cards" tab. Then select "Manage Cards". Here, click on the image of the card you want to activate, and choose the "Activate card" option. After selecting this option, your card is fully active and you can easily make any type of transaction.

The numer of cards you can add or order depends on your subscription. Click here for more details.