• How long is the transfer processed?

    Depending on what type of transfer has been ordered, the settlement time may differ.

    In ZEN, SEPA transfers are processed up to 1 business day.

    SWIFT transfers are processed up to 2 business days, depending on the currency and the time it was sent. 

    The fastest transfer option is an internal transfer between ZEN accounts. It is settled in a real-time. 

    Quick tip: Business days are from Monday to Friday.

  • In which currencies I can top-up my account?

    You can top-up your ZEN account in all 30 available currencies visible on your account.

  • The transfer didn't reach ZEN account. What should I do?

    If you tried to top-up your ZEn account by sending a transfer from another bank and it didn't reach your ZEN account, please contact your bank in order to verify the transaction.