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How long is the transfer processed?
Depending on what type of transfer has been ordered, the settlement time may differ.
In ZEN, SEPA transfers are processed up to 1 business day.
SWIFT transfers are processed up to 2 business days, depending on the currency and the time it was sent.
The fastest transfer option is an internal transfer between ZEN accounts. It is settled in a real-time.
Quick tip: Business days are from Monday to Friday.
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In which currencies I can top-up my account?
You can top-up your ZEN account in all 30 available currencies visible on your account.
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The transfer didn't reach ZEN account. What should I do?
If you tried to top-up your ZEn account by sending a transfer from another bank and it didn't reach your ZEN account, please contact your bank in order to verify the transaction.