Can I deposit to my account using BLIK?
See also: 'Can I pay via BLIK in the ZEN app?'.
To top up your ZEN account using BLIK:
My top-up was rejected. Why?
ZEN allows to top up your account fast and safely in many currencies. The reasons for rejection of account top-up may be:
In the meantime, if your top-up was rejected, consider trying a smaller amount or using a bank transfer.
You can also reach Zen Care and we'll try to help increase that limit. This usually involves providing additional information and can take a few days.
Wise top-up transactions may take up to 2 business days to process due to the settlement procedure on the Wise's end.
Unfortunately, even though ZEN sends your money instantly, we're not able to speed up Wise settlement.
Quick tip: Business days are from Monday to Friday.
Top-up, like any other transaction, might be verified a little bit longer than usually. It is totally normal.
If the top-up is not visible on your account after one hour, contact us.
If your account has not been topped up after entering the code, check that you entered the correct code and that you confirmed the transaction in your bank's application.
If problem persists, please contact your bank's Customer Service.
Remember! You can only top-up PLN currency using BLIK code.
Not all banks in Poland allow their customers to top-up of their ZEN account with a BLIK code.
You can top-up your ZEN account using any Visa or Mastercard card in every currency available on your account.
Top-ups are free, but only up to a certain amount per month. The amount depends on your ZEN subscription. You can check all the details here.