The SWIFT system is used to transfer money to countries outside the European Union, but this does not mean that you cannot send money between EU member states. Via SWIFT transfer you can make transfers in practically all currencies.

If you want to send a SWIFT transfer, the following conditions must be met to make the transfer:

• you need to know the account number of the transfer recipient in the international IBAN format - at the beginning of such number there will be letters indicating the country in which the account is kept
• you need to know the SWIFT code of the recipient's bank.

Sending transfers is very easy. All you need to do is log in to the ZEN mobile app or portal.

ZEN app

Go to the main accounts view. Click on the currency tile in which you want to make the transfer, and then select the "Transfer" option. Select an existing recipient or add a new one.

After selecting an already defined recipient, just enter the amount of the transfer and press "Send".

In order to send a transfer to a new recipient, all relevant transfer details must be provided, i.e. currency, account number in IBAN format, BIC/SWIFT code, address details. To send a transfer - enter its amount and confirm it by clicking "Send".

ZEN portal

In the dashboard, expand the list of all available accounts and select the one from which you want to transfer funds. Click on the  icon. Then select the recipient from the list or add a new one.

After selecting an already defined recipient, just enter the amount of the transfer and press "Send".

In order to send a transfer to a new recipient, all relevant transfer details must be provided, i.e. currency, account number in IBAN format, BIC/SWIFT code, address details. After entering this data, the ZEN portal will automatically detect whether the transfer is to be sent as SEPA or SWIFT. To send a transfer - enter its amount and confirm it by clicking "Send".

There are many reasons why your transfer might have been returned to your account. Please have a look at the list below.

• The transfer was sent to the incorrect account number.
• The BIC/SWIFT code was incorrect.
• You have sent the transfer to the country which is not supported. (General User Terms 1.17.)
• The transfer was rejected by the beneficiary bank.

• The transfer was rejected by the intermediary institution.

• The transfer was rejected by a security system.

If you need more information, feel free to contact us.

The transfer amount received by the recipient may be lower than the amount sent in case of SWIFT transfers sent to a country outside the EU.

In ZEN, fees related to the execution of a transfer are divided between the ordering party and the transfer beneficiary. The costs that you incur as the ordering party are fees, e.g. for the transaction mode, execution. In addition, intermediary banks may deduct fees from the final recipient.

To see the updated fees click here. 

If you transferred funds out of ZEN and it did not reach the recipient, please contact us.

Here are some reasons why the transfer was not settled correctly:

 the transfer was sent to the wrong account number;

 an invalid BIC/SWIFT code was entered

 the sender's bank blocked or rejected the transfer;

 the transfer has been stopped (suspicion of a crime).

A stopped or returned transfer should be returned to your account within a few working days

If you do not recognize the transaction, please contact us and we will help you verify it.

In the transaction history, enter the transaction details, and then click on "Help". Select the option "Contact technical support" and you will be redirected to a chat with our consultant.