In order to block the card, log in to the mobile app or the ZEN website.

Remember! Your card will remain blocked until you choose to unblock it.

If you block a card that was added to Apple Pay or Google Pay, the card will be suspended in both services until the card is unblocked.

  If your card has been stolen or lost, an unauthorized transaction has been detected or your card has been taken over by an unauthorized person, blocking is not secure enough. In this case, card should be restricted.

ZEN app

To block your card using the app, see the tutorial below. Log in and then go to the accounts view. By swiping up from the bottom edge of the screen, you will expand the card section view. Select the card you are interested in, then press . Now you can see all the details of your card.

Click on "Security", then select "Block card".

ZEN portal

If you want to block your card in the ZEN portal, log in and then go to the "Cards" section, then select "Manage Cards". Select the card you want to block. After selecting the appropriate card, the "Block card" option will appear.

To unlock the card, log in to the ZEN app or portal.

If you unblock the card which is added to Apple Pay or Google Pay, it is restored in both services and you can use it without any problems.

ZEN app

To unlock your card using the app, log in, and then go to the accounts view. By swiping up from the bottom edge of the screen, you will expand the card section view. Select the card you are interested in, then press . Now you can see all the details of your card. Click on "Security", then select "Unlock card".

ZEN portal

If you want to unblock a card in the ZEN portal, log in and go to the "Cards" section. Then select "Manage Cards". Select the card to be unlocked. After selecting the appropriate card, the "Unblock card" option will appear.

To restrict your card, log in to the ZEN app or portal.

If your card has been stolen or lost, an unauthorized transaction has been detected or the card has been taken over by an unauthorized person, it will be necessary to restrict your card. Do it yourself or contact us.

Remember! This action is irreversible. It cannot be undone and the card is permanently removed.

If you restrict your card and it is added to Apple Pay or Google Pay, it will be deactivated in both services.

ZEN app

To restrict your card using the app, log in, and then go to the accounts view. By swiping up from the bottom edge of the screen, you will expand the card section view. Select the card you are interested in, then press . Now you can see all the details of your card.

Click on "Security", then select "Restrict card". Now ZEN card is permanently deleted.

ZEN portal

If you want to restrict your card in the ZEN portal, log in and then go to the "Cards" section. Select the one to be restricted. After selecting the appropriate card, the "Restrict card" option will appear. When you use this option, the card is permanently deleted.

If your card was stolen or an unauthorized payment is detected, please restrict your card immediately in the ZEN app, then contact us for further assistance.

To find out how to restrict your card, click here.

If you do not recognize a transaction, please contact us and we will help you verify it.

In the transaction history, click on the transaction details, and then press on "Help". Select the "Contact technical support" option then select a reason and your request will be automatically sent to us. 

If you suspect that your card has been lost or stolen, restrict your card as soon as possible. Click here to find out how to do it yourself.

Each contactless transaction, similarly to a transactions made in a traditional way, is protected by a unique security code that cannot be reused for other transactions. You stay in control when making contactless payments, as you don't let go of your card.

At ZEN, we focus on the security of your funds, which is why we have taken all possible measures to ensure that each type of transaction is safe.