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  • In which country my business has to be registered in to open ZEN account?

    If you want to use ZEN for business purposes, your company registration address has to be in one of the countries listed below:

    Austria, Belgium, Bulgaria, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Guernsey, French Guiana, Guadeloupe, Spain, the Netherlands, Ireland, Iceland, Jersey, South Korea, Liechtenstein, Lithuania, Luxembourg, Latvia, Mayotte, Malta, Martinique, Monaco, Germany, Norway, New Zealand, Poland, Portugal, Czech Republic, South Africa, Réunion, Romania, Saint Martin (French part), Slovakia, Slovenia, Switzerland, Sweden, Hungary, Italy, Isle of Man, Åland Islands, United Kingdom.


  • How to change my company data?

    If you want to change your company or contact data, chat us and we will do it for you. 

  • Why can't I generate a monthly statement?

    If you're wondering why the button for creating a statement is greyed-out, there might be few reasons:

    • no transactions on this particular account,
    • not all transactions are settled,
    • some transactions might be in a blockade.

    They might be also some technical issue. If you need assistance, chat us!

  • What happens if my balance is negative?

    In ZEN, you can make transactions up to your balance. In rare occasions, the balance may be negative, in that case, the difference will be covered by your next deposit.

    Sometimes it happens that card transactions settle after the blockade is already released. It means that the merchant sent us the settlement order too late. If in the meantime you make any other transaction, which leaves your balance too small to cover the card transaction in question, there will be a negative balance which must be covered as soon as possible. 

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