• My Digital Currency transaction is still processing, what happened?


    If you transferred your funds to Digital Currency, please be informed that some transaction methods may take up to 1 business days of processing because of settlement periods and proceedings on the payment institution’s end.

    This is not a delay on ZEN part, we are not able to speed up this process.

    If you cancel the funds deposit on any Digital Currency, the return of funds may take up to 10 business days, depending on the payment service provider, and in special cases up to 30 business days.

    If the Digital Currency transaction status is Rejected, it means your funds were not deducted from the ZEN account. You can check it yourself by viewing the transaction status in your transactions history in ZEN app.