Logging out is mainly for when you switch devices or share one briefly. In everyday use, just closing the app is enough because you’re always asked to confirm your identity with a passcode or biometric login when you open it again.
If you want to log out:
- Open the ZEN.COM app on the device you used to sign in and tap the button in the upper-left corner.
- Swipe all the way down, and tap “Log out”.
If you can’t use your old device anymore and want to be sure your account stays safe, contact our Support team. We’ll help you secure it.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.
See also: How to log out of the ZEN Web Portal for Business Clients