This message appears when ZEN.COM can’t verify the device you’re using, so access from that device is temporarily paused.
What to do
- If you've entered an incorrect SMS code or passcode several times, wait before trying again. Repeated attempts may extend the waiting period.
- Update the ZEN.COM app to the latest version and try logging in again.
The message may also appear because of a temporary technical issue, if you’re in a country where ZEN.COM access is restricted, or if your device or app setup prevents verification.
If the message keeps appearing, contact ZEN.COM Support and include:
- a screenshot of the message
- the phone number you use to log in, including the country code, for example +49, +44, or +48
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.