A virtual ZEN Card lets you pay online and in-store, withdraw cash, and use your card anywhere card payments are accepted. You can start using it straight away, without waiting for delivery and without the risk of losing or damaging a plastic card. Ordering a virtual card in the ZEN.COM app takes just a few steps.
Before you start
- Ordering cards may be unavailable for residents of non-EEA countries.
- If you're reading this article on a device with the ZEN.COM app installed, open this link to go directly to the card ordering screen.
Order a new virtual card in the app
- Log in to your ZEN.COM app and select “Cards” from the bottom menu.
- Tap the
(+) button at the bottom of the screen to start ordering a new card.
- Select “Virtual” as the card type at the top of the screen to see which virtual ZEN Cards are available to you.
- Review the card’s benefits, then tap the button at the bottom of the screen to continue.
- Follow the in-app instructions to set up your card’s country, if required.
- You must choose the countries during the ordering process. This choice can’t be changed later.
- You’ll always see the current list of available countries in your ZEN.COM app. The list may change over time.
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The app will show a summary of your order. If everything looks correct, tap “Confirm and order”. After confirming, it’s no longer possible to change your selected card.
Card ordering fees
Depending on your ZEN Plan and the number of cards you’ve already ordered, a virtual card-issuing fee of 4.20 GBP may apply. You’ll always see any applicable fee before confirming your order. If your old card is expiring soon, you don’t need to order a new one. Learn more here about renewing ZEN Cards.
- Choose a 4-digit PIN code for your new card and enter it twice to confirm. Your PIN will later be accessible in the card details in the app.
That’s it. Your virtual card is available to use straight away.
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