Currency exchange
Exchange currencies and manage your multi-currency balances
7 articles
Automatic currency exchange
How does automatic currency conversion for card payments work?
If the funds on the account you’re paying from are insufficient, the ZEN.COM app automatically takes the missing amou...
Card reader or ATM asked me to choose currency
When paying abroad or withdrawing cash, some card readers or ATMs may ask which currency to charge. This happens beca...
Exchange currency in ZEN.COM app
Which currencies are available in ZEN.COM?
You can hold, send, and receive money in 35 currencies with your ZEN account. That means you can top up, transfer, an...
How to check your ZEN account or ZEN Card balance
You can see how much money you have across all currencies in your ZEN.COM app. This helps you stay in control of your...
How to exchange currency in ZEN.COM app
You can easily exchange foreign currencies in the ZEN.COM app whenever you need: for travel, shopping, or managing sa...
What exchange rates are applied to my transactions?
ZEN.COM applies market exchange rates with a small margin that depends on your plan. You can exchange 35 currencies, ...
I want to cancel a currency exchange
If you exchanged money by mistake, here’s how you can exchange the funds back.Currency exchange transactions can’t be...
Didn't find an answer?
Contact ZEN.COM Customer Support Team
Get support that’s tailored to you