Question
What can I do if my physical card didn't arrive?
Answer
First of all, check if the card you delivered is a physical card. If you ordered a virtual card, it should be immediately available to you in your ZEN app.
At the moment we don't offer delivery tracking. If you ordered a physical card, it should be delivered to you within 21 business days. If after 21 business days you still haven't received your ZEN card, contact us via chat to restrict your card and waive the fee for another one.
What countries do you deliver to? We currently deliver to these countries:
| Belgium |
| Bulgaria |
| Croatia |
| Cyprus |
| Czechia |
| Denmark |
| Estonia |
| Finland |
| France |
| Germany |
| Greece |
| Gibraltar |
| Hungary |
| Iceland |
| Ireland |
| Italy |
| Latvia |
| Liechtenstein |
| Lithuania |
| Luxembourg |
| Malta |
| Netherlands |
| Norway |
| Poland |
| Portugal |
| Romania |
| Slovakia |
| Slovenia |
| Spain |
| Sweden |
| United Kingdom of Great Britain and Northern Ireland |
| United States of America |
| Aland Islands |
| Switzerland |
| French Guiana |
| Guernsey |
| Guadeloupe |
| Israel |
| Isle of Man |
| Jersey |
| Korea, Republic of |
| Monaco |
| Saint Martin (French part) |
| Martinique |
| New Zealand |
| Reunion |
| Mayotte |
| South Africa |
| Thailand |
| Costarica |
| Canada |
| Mexico |
| Colombia |
| Japan |
| Singapore |
| United Arab Emirates |
| Ukraine |
| Moldova |
| China |
| Turkey |