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  • Countries supported for ZEN Personal account registration
    QuestionIn which country can I open a ZEN Individual account? Which documents may I use to verify...
  • Possible transaction limits when using ZEN
    QuestionWhat are all kinds of limits possible when I use ZEN?Answer General limits We are worki...
  • I received an e-mail "Updates to our Terms"
    QuestionI received an e-mail titled “Updates to our Terms for Individual Users / Business / E-com...
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    IssueMy incoming or outgoing transaction (ZEN Buddies transfer, IBAN transfer, card to card trans...
Knowledge base
  • Getting started
    Become a ZEN client and verify your account.
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  • Top-ups
    Add funds to ZEN using your card, or other payment methods.
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  • Transfers & Currency exchange
    Send, receive, and exchange money using your ZEN account.
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  • Managing account
    Update your account settings and details, link ZEN with other services, change your subscription plan.
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  • ZEN Card
    Order, use, and manage your ZEN Card.
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  • Zenefits
    Benefits included in paid ZEN Plans.
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  • Safety
    Preventing scams and keeping your ZEN secure.
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  • ZEN Business Portal and Payment Gateway
    Integrating ZEN into your business and using ZEN Payment Gateway.
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  • Other topics
    Maintenance alerts, working at ZEN, partnership offers.
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