Question
Why can't I see some of the top-up methods (e.g. BLIK, Apple Pay, Google Pay, PayPal) in my ZEN app?
Answer
If you don't see a particular top-up method in your account, it may be related to a few different reasons:
- Some of the local top-up methods (such as BLIK and PayByLink top-ups from Polish banks) may only be available to clients registered in a particular country, verified with a supported identity document issued by that country, and a home address in that country.
- Top-up methods may be temporarily disabled for scheduled maintenance and other service improvements. We will inform you about any maintenance work in advance.
- Some top-up methods (such as PayPal) may be disabled if your account is connected to cryptocurrency exchanges. Disconnect your cryptocurrency exchange account in the ZEN app (when choosing PayPal as a top-up method) to use PayPal x ZEN top-ups.
- Particular top-up methods (such as Apple Pay and Google Pay) may be disabled on your account due to a business decision or if we detect, that it was misused, as stated in our ZEN Terms for Individual Users and ZEN Terms for Business Users.
- Some top-up methods may not be supported yet - we're always working to bring as many payment methods to ZEN as possible!
See also: Top-up your ZEN account, Top up your ZEN account with BLIK