How to withdraw cash in store using the "Cash Withdrawal at Point of Sale" service

You can withdraw cash while paying for your shopping in-store, without visiting an ATM and without paying extra fees. This is called cash withdrawal at point of sale, and it works with your ZEN Card at selected merchants.

How it works

  1. When you pay for your purchase with your ZEN Card, tell the cashier that you would like to withdraw cash.
  2. The cash amount is added to the value of your purchase.
  3. You confirm the transaction with your PIN code.
  4. You receive the cash immediately at the checkout.

That’s it. One payment, one PIN, and cash in hand.

Good to know

  • ZEN PRO Cards are not supported for cash withdrawals at point of sale.
    To use this service, choose a standard ZEN Card or a ZEN Travel Card.
  • There is no commission for withdrawing cash this way.
  • The merchant may set a lower maximum amount than the official daily limit.

Where you can use this service

You can use cash withdrawal at point of sale at the following merchants:

  • Czech Republic:
    Albert
    Penny Market
    CS Euro Oil
    Norma
    DM
    Teta Drogerie
  • Germany:
    Aldi Hofer
    Netto
    DM
    Norma
    Rossmann
    Globus Food
  • Denmark:
    Stora Coop
    Grocery Superbrugsen
  • United Kingdom:
    Co-op / The Cooperative
    Morrisons
    Aldi Hofer
    Sainsbury’s
    Lidl
    Spar
    Tesco
    Waitrose
  • Ireland:
    Centra
    Dunnes Stores
    Tesco
  • Norway:
    Stora Coop
  • Poland:
    Żabka
    Poczta Polska
    Orlen
  • Sweden:
    Maxi

Cash withdrawal limits at point of sale

Daily limits depend on the country where you withdraw cash:

  • Germany: 200 EUR
  • Poland: 1000 PLN
  • All other European countries: 100 EUR or the local currency equivalent

Before you withdraw cash, make sure your card transaction limits are set correctly in the ZEN.COM app.

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