Refund was sent to my blocked or removed ZEN card

Updated:

If a refund is sent to a blocked or deleted ZEN card, the money will still reach your ZEN account. Your card status does not affect the refund.

What happens to the refund

Refunds for past card payments are processed as usual, even if the card used for the purchase is no longer active.
You do not lose the funds because the card was blocked or removed.

If the merchant asks for card details

Some merchants ask for a card number to process a refund. If this happens:

  • Let the merchant know that the original card used for the payment is no longer active
  • Provide details of another active ZEN card instead

Was this article helpful?

Related articles

From the same category

Choose your plan

All the Zenefits bundled into convenient plans.

Good

Free

A free account that still rewards you.

See the Good plan
Most popular

Better

EUR 2.99/month

Everyday shopping that pays you back.

See the Better plan

Best

EUR 6.99/month

Travel protected from booking to landing.

See the Best plan

ZEN

EUR 16.99/month

The complete premium experience.

See the ZEN plan

Smart

Free (Limited Promo)

To get your company started. A multi-currency account, low-fee domestic transfers, and a free physical card for the team.

See the Smart plan

Enterprise

EUR 100.00/month

For growing teams. Fee-free domestic transfers, low-fee international transfers, and multiple free payment cards for the team.

See the Enterprise plan
Compare all plans

Open a free ZEN account

Download the app for iOS or Android and start paying less, in any currency.

Create an account
4.8 ★ App Store 4.8 ★ Google Play 4.6 ★ Trustpilot