Answer
To receive ZEN's Instant Cashback, you need to meet a few conditions:
- Make sure your shopping cart at the shop you wish to place an order is empty.
- Turn off all ad blockers that may interfere with the order tracking process.
- Do not use alternative sites that offer cashback, coupons, discounts, price comparisons, etc. — they may override the link from the ZEN app with their own order tracking.
- Go to the partner shop by clicking on the link in the ZEN app.
- When you are shopping, do not switch between browser tabs/apps on your device.
Tip
You can copy your ZEN Card number from the ZEN app in advance, use the autofill feature on your device, or use Apple Pay or Google Pay to pay in the store's website without switching tabs!
- Add products to your cart after clicking the link, not before.
- Complete the transaction and make payment in one shopping session, without leaving the store's website.
- Pay with your ZEN Card for the entire purchase without installment payments, buy now pay later, or intermediaries (no cashback is available for payments via PayPal, Curve, etc.),
- Make sure the merchant's category is not on the list of excluded categories.
Please note that 1 link you generate works only when the browser view in ZEN app in open and can only grant 1 cashback. It is no longer possible to send a cashback link from the ZEN app to another person or another device. If you would like to place multiple orders in 1 store, you need to generate a new link via the ZEN app for every order you make. If you close the browser view or switch to another app on your phone, the cashback session will be automatically terminated, and the cashback will not be granted.
Failure to follow the above rules may result in cashback not being credited, cashback being revoked after a certain period of time, or access to cashback in ZEN being blocked altogether.
When all the conditions are met, cashback for purchases will be automatically credited to your account within 30 minutes of payment. If the cashback has not been credited to your account after this time, there may have been technical problems. Please contact our customer service team to investigate what happened:
Do you need help? We are always here for you:
- in ZEN app support chat (open the link from your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, please make sure that the ZEN app is allowed to send push notifications on your mobile device.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.