Why is my cryptocurrency transfer from ZEN to a crypto wallet address pending? Why was my cryptocurrency transfer from ZEN to a wallet address rejected, but funds weren't returned to me yet?
If you transferred your funds from ZEN to the Digital Currency wallet address, please be informed that some transaction methods may take up to 1 business day to process because of settlement periods and proceedings on the payment institution’s end.
As this is not a delay on ZEN's part, this process cannot be sped up.
If the cryptocurrency transfer status is Rejected, it means your funds were not deducted from the ZEN account ("My transfer was returned to my account"). In such cases, the funds should automatically return to your ZEN account balance within 2 hours. You can check it by viewing the transaction status in your transactions history in ZEN app.
Do you need help? We are always happy to help you in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes) or by email email@example.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.