• Can I add ZEN card to Google Pay?

    Of course! In order to meet the expectations of our customers, we enable you to add your ZEN card to Google Pay!

    Paying in stores, apps and the internet has never been so easy, secure and confidential.

    When you pay with Google Pay, you continue to receive the rewards, benefits, and security features of ZEN. 

  • How to add ZEN card to Google Pay?

    Adding a ZEN card to Google Pay has never been so easy.

    If you are an Android user, the instructions below will help you to use Google Pay wherever you are!

    Using Google Pay is possible:

    • on any NFC compatible device,
    • on any device with Android version Lollipop 5.0 or later,
    • after installing and configuring the Google Pay application on your device.

    If you already have the GPay application installed and configured, run it and select mceclip0.png  to add your ZEN card. Now all you have to do is take a photo of the card and the system will complete the details itself. You can also enter your card details manually. 

    Then enter your address details and phone number. Read the General User Terms and press "Save". 

    mceclip1.pngRemember! For Google Pay to work properly, it is necessary to enable NFC communication on your device. When paying with the NFC function, we don't even have to touch the terminal!

  • Why can't I add my card to Google Pay?

    If you can't add ZEN card to Google Pay, make sure your device meets the criteria:

    • Remember that Google Pay works on devices with Android Lollipop 5.0 or later. Make sure your operating system is up to date. 
    • Make sure Google Pay supports payments in the country and region you're currently in. Some of the Google Pay features are only available in certain countries.
    • Make sure your device has the NFC function and that it is turned on.
    • Restart your device and after restarting it, try adding the card to Google Pay again.

    In case of further problems, please contact us and we will be happy to find a suitable solution for you.

  • Is Google Pay safe to use?

    Security s a key, so when using your Google Pay, you can rest assured that your card data is safe!

    Google Pay does not share your real card details, it replaces them with a series of virtual numbers. When you add your ZEN card to Google Pay, a token generation request is sent. The bank generates a token and Google Pay will encrypt your card details.

    Using a ZEN card in the Google Pay application is not only fast and fun, but above all - safe!

  • What to do if my device was lost or stolen?

    In case your device is stolen or lost, you can lock it anytime using the Android Device Manager. If you can't find your phone or it's been stolen, you can use Find My Device to locate, lock, or wipe it.

    If you lock your device, you won't be able to use Google Pay.

    If the device cannot be located, the card details can be removed so that no one can access it. When you find your device, unlock it and add your card or card details again to use Google Pay.

    Google Pay doesn't store your card details on your phone, so no-one who finds or steals it will have access to it, even if your phone is unlocked.

    Remember that if you lose your phone or ZEN card, contact us immediately and we will secure your card.