If you need to update your name, surname, date of birth, or the document used for identity verification, the Support team will help you make the change. Some updates require extra verification, so contacting Support keeps your account and data secure.
Before you contact the Support team, have your new original document ready. It must be the physical document, not a copy or scan. When you reach out, tell the agent which details you want to update.
Important
Never send photos or scans of your identity documents in chat or email. The Support team will give you a secure channel to upload your document. Updating your data may take a few days.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.
You can update other details in the ZEN.COM app without contacting Support. See: