If you see the message “Verification attempts exceeded”, it means your verification couldn’t be completed at this time. We know that this is not the result you expected. Here’s what it means and what you can do next.
If you’re creating a new ZEN account
This message appears after several unsuccessful attempts to verify your identity during registration. In such cases, the decision is final, and verification can’t be re-enabled through the ZEN Support Team.
You can review our Terms and Conditions and Privacy Policy to learn more about how verification decisions are made.
If you’re updating a document on an existing account
If this message appears while you’re updating an expired document in your active ZEN account, please contact us through the app so we can help you manually update your data.