First steps

What are my transaction limits in ZEN.COM? Different types of transactions in ZEN.COM have their own limits. These limits help protect your account and keep you... Where can I open a ZEN Personal account? Wondering if you can open a ZEN Personal account, or which documents you can use for verification? Here’s the full li... How to contact ZEN Customer Support If you need help with your ZEN account, you’re in the right place. Start with the option that matches your situation ... How to access your ZEN account without the ZEN.COM app If you can’t use the ZEN.COM app right now, you can still access an already opened ZEN individual account through the... What is the minimum age to open a ZEN account? Wondering if you can open a ZEN account for your child or teen? At the moment, ZEN accounts are only available for ad... How to open a ZEN Personal account Opening your ZEN account is quick and easy, you’ll just need your phone and a valid ID. Follow these steps to get sta... Show more

How to verify your identity in the ZEN.COM app As a licensed financial institution, ZEN.COM must verify every user. It’s what keeps your account, and everyone’s mon... I see the message “Looks like you already have a ZEN account” If you see this message, it usually means there is already a ZEN account registered with your personal details, but ... I see the message "We will verify your identity manually" If you see the message “We will verify your identity manually. As soon as we finish, we’ll send you a push notificati... My identity verification failed when opening a new ZEN account In some cases, the process of verifying your identity when applying for a new ZEN account may fail for various reason... My verification failed and ZEN.COM is unable to create an account for me We understand that seeing the message “Verification failed. We’re unable to open an account for you due to requiremen... I exceeded verification attempts If you see the message “Verification attempts exceeded”, it means your verification couldn’t be completed at this tim... Show more