If your Business account shows a “Special” plan in Pricing plan details, it means your company uses a customised pricing plan. These plans are prepared individually based on your business profile, such as industry, risk level, or expected turnover.
You’ll see the “Special” label after you accept a tailored offer and sign the contract. It simply means your account doesn’t use one of the standard ZEN Subscription Plans.
If you want to adjust your current Special plan or discuss a new offer for your company, our team can guide you. You won’t be able to change this plan directly in the ZEN.COM app.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.
See also: What are ZEN Subscription Plans?