If your card is lost, stolen, or used without your knowledge, act quickly to protect your money.
What to do first
Block or remove your card in the ZEN.COM app as soon as possible.
This stops anyone else from using it and helps secure your account right away.
You have two options:
-
Block the card temporarily
Tap this option if you think you might find the card later. You can unblock it at any time. -
Remove the card permanently
Tap this option if the card is gone for good. This permanently disables the card.
If you see transactions you don’t recognise
Check your transaction history in the app.
If you notice payments you didn’t make, contact us so we can look into it with you.
Additional information
- Deleting a card is permanent and can’t be undone.
- If you remove the card, you can order a new one anytime.
See also: I don't recognise a card payment in my transaction history