Security

See ZEN.COM's safety recommendations to keep your finances secure Remember to stay safe and protect yourself, as online fraud has increased over the last few years and scammers are ge... How to protect yourself from phishing scams Phishing scams are designed to look convincing and create pressure. Knowing what to look for helps you stay calm, spo... What should I do if I suspect fraud? If something feels wrong, act immediately. Even small steps can help limit damage and protect your account. This guid... My card is lost or stolen If your card is lost, stolen, or used without your knowledge, act quickly to protect your money.What to do firstBlock... My phone is lost or stolen Losing your phone can feel stressful. If this happens, you can secure your cards and data quickly. The steps below he... Show more

Why do I see "Unlock your transaction" in my ZEN.COM app? Seeing “Unlock your transaction” under a payment means we’re completing a standard security check before finalising i... My transaction seems to be stopped If your transaction looks stuck, we're here to help you. In most cases, the transfer is moving through the system and... List of documents accepted for source of income verifications Below, you may see the list of documents accepted during source of income verifications in ZEN.COM. When uploading th... Why do I need to verify my identity again during login? Sometimes, even if you already have an active ZEN account, you may be asked to verify your identity again when you lo... What are the legal grounds for conducting the verifications? ZEN.COM is a regulated financial institution. That means we are legally required to verify certain information about ... Why was my transfer declined after the review? Sometimes we need extra information to review a transfer. After the review is completed, the transfer can either be a... Show more

How to update the ZEN.COM app Keeping your app updated ensures you always have the newest features and the latest security fixes.It's important to ... How to update device's software Keeping your device software up to date helps protect your data and keeps your phone running smoothly. Updates fix se... Why is the ZEN.COM app no longer supported on my device? It can be inconvenient when an app stops being supported on your device. If this happens, it usually means your accou... Show more