My transfer from ZEN.COM was returned

It can be confusing when a transfer comes back instead of reaching its destination. Here’s what can cause a transfer to return to your ZEN account, and how to make sure your next transfer goes through smoothly.

1. Incorrect account number or details

If any of the recipient’s details are incorrect, the transfer may return automatically. Check if:

• The account number, BIC/SWIFT code, and recipient’s full name are correct.
• You entered the recipient’s name and surname exactly as required by their bank.

Mismatch in details can cause the receiving bank to reject the transfer.

2. Unsupported country for transfers from ZEN.COM

Transfers from ZEN.COM can only be sent to supported countries. If your transfer was sent to a country that isn’t on our supported list, it will be returned automatically to your ZEN account balance.

3. Transfer exceeds account limits

Each ZEN account has transaction limits that help protect your security. If your transfer amount is higher than your current limit, it will not be processed. See possible transaction limits to learn more.

4. Compliance or security reasons

Sometimes a transfer may be rejected by the beneficiary’s bank, an intermediary institution, or our own security system if compliance requirements aren’t met. Please check whether:

• You received any email from us requesting account activity verification.
• The recipient’s name and transfer reference are entered correctly.

In rare cases, we may be unable to process transactions to specific recipients due to regulatory restrictions imposed on us or other financial institutions.

If everything looks correct and the issue continues, our Support Team can review it for you.

See also: Transfer to my ZEN account was returned to sender