Transfers

How long does it take to process my transfer? Transfer times depend on the type of transfer and where the money is going. Most transfers arrive within the timefram... How to transfer money to ZEN account number (IBAN) You can receive money from other banks directly into your ZEN account, safely and without extra steps. Each currency ... What bank address should I use when sending a transfer to a ZEN account? Sometimes, when you send a transfer from another financial institution or a bank to a ZEN account, you may be asked t... How to transfer money from your ZEN Personal account Sending money from your personal ZEN account is simple and secure. You can transfer funds to other ZEN.COM users, sen... How to transfer money from your ZEN Business account Sending money from your ZEN Business account is simple and secure. You can transfer funds to other ZEN.COM users, sen... What sender details will the recipient see when I make a transfer? The sender details shown to the recipient depend on the type of transfer you make. Some transfers show your full name... Show more

How to check what is my account number (IBAN) You can find your ZEN account number (IBAN) in just a few taps. This lets you receive transfers safely and share the ... Transfer to my ZEN account didn't arrive We understand that nobody likes waiting for money. Most transfers reach your ZEN account within the usual timeframes.... I sent money to the wrong person Sending money to the wrong person happens more often than you’d think. What you can do next depends on how the transf... I want to cancel a bank transfer Sent money via bank transfer by mistake? Here’s what you can do.Once you confirm a bank transfer in your ZEN.COM app,... Transfer to my ZEN account was returned to the sender It can be confusing to see a transfer to your ZEN account returned. This usually happens when something in the paymen... My transfer from ZEN.COM hasn’t reached the recipient When a transfer doesn’t show up for the recipient, in most cases, it’s just a matter of timing or transfer details. H... Show more

What international transfers does ZEN.COM support? You can send and receive international transfers with ZEN.COM using SWIFT, SEPA, or XBS.Each method works slightly di... Which countries are supported for international SWIFT transfers to and from ZEN.COM? You can send and receive international SWIFT transfers with ZEN.COM from over 80 supported countries across Europe, A... Which countries are supported for SEPA transfers to and from ZEN.COM? You can send and receive SEPA transfers in EUR with ZEN.COM from over 50 supported countries and territories. Check b... Why did the recipient receive less money than I sent? Sometimes, the person you send money to receives a smaller amount than you sent. That happens because international S... What are SWIFT correspondent fees when sending and receiving international transfers? When you send money to a bank account in a different currency than the recipient bank uses, for example, sending CHF ... What are the limits of international SWIFT transfers? International SWIFT transfers do not have fixed amount limits. You can send and receive funds without daily or weekly... Show more

What local GBP transfers does ZEN.COM support? If your ZEN account includes a Sort Code and account number, you can send and receive local GBP transfers through the... What are the limits of local GBP transfers? Local GBP transfers via Faster Payments have set daily, weekly, and monthly limits. Knowing them in advance helps you... Show more

How to send a ZEN Buddies transfer ZEN Buddies lets you send money to another ZEN user using their phone number or a QR code, with no bank details neede... How to split a bill with another ZEN.COM user You can quickly split a payment with another ZEN user by sharing a QR code from your transaction history. They can sc... I see “Something went wrong” when making a ZEN Buddies transfer If you see the “Something went wrong” error while sending a ZEN Buddies transfer, it can feel unclear what caused it.... I want to cancel a ZEN Buddies transfer Sent money via ZEN Buddies by mistake? Here’s what you can do.ZEN Buddies transfers happen instantly between ZEN.COM ... How to send internal transfers from Business accounts Internal transfers are the fastest way to move money between ZEN.COM clients. They arrive instantly and without exter... Show more

How to transfer money from ZEN Personal account to card number Transfer to card lets you send money directly to the recipient’s card number. You can send to: Mastercard cards via... How to transfer money from ZEN Business account to card number Transfer to card lets you send money directly to the recipient’s card number. You can send to: Mastercard cards via... How to receive transfers to a ZEN Card number You can receive money directly to your ZEN Card through Mastercard MoneySend. It’s a quick and convenient way to get ... Where can I send or receive a transfer to card number? You can send and receive card transfers with ZEN.COM in multiple countries and currencies. Check below to see if you... What are the fees for transfers to card numbers? Fees for card-to-card transfers depend on your plan. You’ll always see the exact fee before confirming the transfer i... Why did my transfer to card number fail? Seeing “Transaction failed” or “Oops! Something went wrong” when sending a card transfer can be frustrating. Here are... Show more