Top-ups

How to top up your ZEN account To make sure your ZEN.COM balance is always ready for everyday payments, you can quickly add money using global and l... How long does it take to process my account top-up? Most top-ups to your ZEN account arrive within seconds. In some cases, it can take longer depending on the payment me... How to top up your ZEN account with payment card You can top up your ZEN account with a payment card where this method is available. This helps keep your balance read... How to top up your ZEN account with Apple Pay You can top up your ZEN account with Apple Pay where this method is available. This helps keep your balance ready for... How to top up your ZEN account with Google Pay You can top up your ZEN account with Google Pay where this method is available. This helps keep your balance ready fo... What are the fees for card top-ups? You can top up your ZEN account with a bank card. The ZEN.COM app always shows the exact fee before you confirm, so t... Show more

My top-up has failed We understand it’s confusing when your top-up doesn’t go through. Most rejections are caused by bank limits, 3D Secur... I don't see a particular top-up method in my app It can be confusing if you don’t see a familiar top-up option. Here’s why this might happen and what you can do.If a ... My top-up has failed due to 3DS or my bank’s rules It can be confusing when your top-up doesn’t go through. This often happens because of your bank’s security settings ... Show more