My transaction seems to be stopped

Issue

My incoming or outgoing transaction (ZEN Buddies transfer, IBAN transfer, card to card transfer, cryptocurrency transfers, top-ups) seems to be stuck.

Resolution

There are various ways to transfer money and cryptocurrencies. Please keep in mind that the term of crediting money or cryptocurrency could take up to 5 days depending on the selected transfer method as well as the specific financial institutions involved in the transfer process:

To create a safe and reliable financial ecosystem for our users, some transactions may require additional verification and manual acceptance. If the transaction is not completed within the standard timeframes (available in the articles above), select your transfer direction and follow the instructions below:

Transfer was sent from another bank to ZEN

Check the status of the transaction in the sending bank.

Transfer was sent from ZEN to another bank

Check transfer status in your ZEN transaction history.

Keep in mind

Once a request is created, it may take a few days for the case to be verified. We will send you a message if we need more information and when the verification is complete.

Do you need help? We are always here for you:

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