Sending funds from ZEN to external cryptocurrency wallet

Question

How can I send a cryptocurrency transfer to an external wallet from ZEN?

Answer

In ZEN you may send funds from your EUR account balance to an external cryptocurrency wallet. Supported cryptocurrencies are:

  • Litecoin (LTC),
  • USD Coin (USDC),
  • Tether (USDT),
  • Ethereum (ETH),
  • Bitcoin (BTC).

ZEN does not currently support storing cryptocurrency in your account - only FIAT currencies are stored. Cryptocurrency is exchanged to or from FIAT during a transaction.

To send cryptocurrency from ZEN to other wallet address:

  1. Log in to the ZEN app.
  2. Select the EUR currency bubble on the ZEN app Home screen:

  3. Press the "Transfer" button.
  4. Choose "Digital Currency" transfer.
    Digital Currency transfer service is provided by an external provider. ZEN only transfers FIAT funds between the User and the external provider.
  5. Choose the cryptocurrency you want to send the transfer in, then provide the wallet address.

    Important

    Cryptocurrency transfers are irreversible. Make sure you know the recipient and that their wallet address is correct. If you have any doubts, do not make the transfer. Learn about risks.

  6. Verify the details and confirm the transfer. Transfer may take up to 1 business day to process.

Supported wallet address formats for BTC cryptocurrency transfers are:

  • P2PKH (address starts with the digit "1"),
  • P2SH (address starts with the digit "3").

BECH32 wallet addresses (that start with "bc1") are currently not supported.

See also: My Digital Currency transfer has not been completed, Topping up ZEN with cryptocurrency

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