If you received a notification about an outstanding obligation, it means a creditor has asked ZEN.COM to secure funds from your account. We know these messages can feel unexpected, so here’s what it means and how to check the details.
What this notification means
ZEN.COM received a formal request from your creditor to collect a debt. As a licensed financial institution, we’re legally required to hold the balance on the account indicated and transfer it to the creditor once the legal process allows.
Important
The enforcement request does not come from ZEN.COM. It comes from your creditor, for example, the Lithuanian Tax Office, Social Security, another Lithuanian public administration authority or court decision.
How to check the details of the obligation
- Log in to the ZEN.COM app.
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Tap “Go to the account” in the “Enforcement of an obligation” notification you received.
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You’ll be taken to the account where the request applies. Tap the “Outstanding obligations” banner.
- You’ll see the full details:
- original amount in EUR,
- amount already seized,
- executive authority,
- case signature,
- date of the obligation.
What to do next
If you need more information about the debt or want to resolve it, contact your creditor directly using the case signature shown in the app.
ZEN.COM can’t cancel or change the enforcement. We’re legally required to secure the funds and transfer them unless we receive an official release order within the timeline set by law.