Account

Update account details

• How will my account move from ZEN UAB to ZEN UK?
• How to change phone number
• How to change email address
• How to change name, date of birth, or document
• What to do if I need to confirm my data?
• What to do if my identity document is expiring?
• See all 11 articles

Troubleshoot account issues

• I can’t log in to the ZEN.COM app
• I can’t log in to the ZEN.COM Web Portal
• I forgot the passcode to the ZEN.COM app
• My one-time text message (SMS) password isn’t coming
• I don’t recognize a fee in my transaction history
• I can't download my account statement
• See all 10 articles

ZEN.COM features and settings

• How to manage ZEN.COM app settings
• How to check my transaction history
• How to enable push notifications from the ZEN.COM app
• How to use giveaway codes from ZEN.COM partners
• How to change language of the ZEN.COM app
• How to change language of the ZEN Web Portal
• See all 13 articles

ZEN.COM Subscription Plans

• What are ZEN Subscription Plans?
• What is the difference between Platinum and Pro Plans?
• How to manage your ZEN Subscription Plan
• Why was my ZEN Subscription Plan changed?
• How to use ZEN promo codes
• How does the free trial of ZEN Plans work
• See all 8 articles