If your company is going through an audit, you can ask us to share the required documents directly with your auditor. This keeps the process official and limits unnecessary back-and-forth.
How it works
- You or your auditor can submit a request for specific documents or account statements.
- Once we receive the request and confirm it, we prepare the documents and send them directly to the auditor.
- The documents are shared in an official format, suitable for audit purposes.
If you have questions about an audit or aren’t sure which documents are needed, you can check directly with your auditor or contact the ZEN.COM Support Team for help. You can reach us using the contact options below.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.