It can be inconvenient when an app stops being supported on your device. If this happens, it usually means your account security has been upgraded.
A recent update to the ZEN.COM app added stricter security checks to keep your account safer and your data protected. Because of these new standards, your device may no longer meet the technical requirements to support the app.
How to meet device and system requirements
To use the ZEN.COM app securely, make sure your device meets all of these conditions:
- Has at least Android 8.0 or iOS 15 installed. Learn how to update your device's operating system here.
- Uses the official ZEN.COM app from the Apple App Store, Google Play Store, or Huawei App Gallery. Learn how to update your ZEN.COM app here.
- Meets the Google Play Integrity standards.
Once your device meets these requirements, you can continue using the app safely.