Using your ZEN Card for everyday payments is free. You can pay in stores or online without any fees charged by ZEN.COM.
When fees may apply
Some actions come with fixed or percentage-based fees. These apply only in specific situations:
-
ATM cash withdrawals
Fees may apply. You can find the full breakdown in How to withdraw cash from an ATM. -
ATM cash deposits
Fees may apply. You can find the full breakdown in How to deposit cash to your ZEN account at an ATM. -
ATM balance inquiry
1 EUR per inquiry. -
ATM PIN code change
1 EUR per change.
Third-party fees
In some cases, additional fees may be charged by third parties. These are not set or collected by ZEN.COM. Examples include:
- ATM operator fees
- Fees charged by online stores or service providers where you pay with your card
These fees depend on the service you use and should be shown to you by the service provider before you complete a payment.
See also: