If you received an email from us on 26.05.2026, it explains the upcoming updates to ZEN Pricing and Terms. These changes affect how you top up your account and introduce organizational changes, so everyday payments stay clear and predictable.
Below is an overview of what’s changing and when it applies to you.
What’s changing from 26.05.2026
These updates apply from the day you receive the pricing update email.
Individual Customer Pricing update
You can now top up your ZEN account with a one-off instant transfer straight from your bank, using a new payment service.
We've updated the price list to include new pay-by-link top-ups in Austria, Belgium, Germany, Spain, and the Netherlands, as well as international Mastercard transfers.
ZEN Business Pricing update
You can now top up your ZEN account with a one-off instant transfer straight from your bank, using a new payment service.
We've updated the price list to include new pay-by-link top-ups in Austria, Belgium, Germany, Spain, and the Netherlands, as well as international Mastercard transfers
If you are using ZEN Payment Gateway, your customers can pay with more methods. We've added Pay-by-link (Austria, Belgium, Germany, Spain, Netherlands), PayPo Poland, PayPo Romania, Multibanco, GCash, and Digital Currency to the Payment Processing Fees section.
What’s coming next
These changes are announced now, but will take effect later for existing clients.
Check your email for the exact dates that apply to your account.
Discontinued payment methods in ZEN Business Pricing
If you are using ZEN Payment Gateway, pay-by-link will no longer work in Estonia, Latvia, and Lithuania.
If you are using ZEN Payment Gateway, Todito Cash will no longer be available (previously listed under Boacompra Processing Fees).
Updates to Reward Zone Terms
- Shards now expire one year after you earn them.
- Each Stone has its own expiry date, shown in the app. Once a Stone expires, you can't use it.
- You keep your Shards if your Pro plan or ZEN PRO Card becomes inactive. Shards' expiry dates continue to apply.
- We've clarified which payments earn Shards. Cash-related and intermediary transactions (e.g., through Curve, PayPal, Klarna) are excluded.
- We've added a new tax section and clarified cases when ZEN.COM may need to request information from you.
If you disagree with the changes
If you don’t agree with the changes, you can close your ZEN account at no cost.
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