Other topics
Maintenance alerts, working at ZEN.COM, partnership offers
18 articles
Announcements
I received an email about Terms updates (24.09.2026)
If you received an email from us on 24.09.2026, it explains the upcoming updates to ZEN.COM Terms.Below is an overvie...
What’s new in the ZEN.COM Help Center?
We’ve updated the ZEN.COM Help Center to make it easier to find the information you need. You can now customize how t...
I received an email about Terms updates
If you received an email from us on 03.09.2026, it explains the upcoming updates to ZEN Terms.Below is an overview of...
Changes to Fortune Shards exchanged from Deal Stones
Starting 1 July 2026, the number of Fortune Shards you receive when exchanging Deal Stones in the ZEN.COM app will ch...
New Experience Points (XP) cycle on 01.01.2026
On January 1, 2026, a new Reward Zone season began. This means a fresh XP cycle, while keeping the progress you have ...
Passcode required after app update for iOS
After updating the ZEN.COM app to version 1.139.0 on iOS, you might be asked to enter your passcode when you open the...
Service alerts and maintenance
[RESOLVED] BNP Paribas Scheduled Maintenance
25.09.2026, 22:00 - 00:00 CESTWe would like to inform you that BNP Paribas experienced scheduled maintenance, which c...
[RESOLVED] Transfer to card issues 23.09.2026
23.09.2026 13:00Currently, we`re experiencing issues with Transfer to card method of transferring funds. Our speciali...
[RESOLVED] Local RON transfers issues on 19.09.2026
19.09.2026 1:00 Currently, we experience issues with incoming RON local transfers. Due to the technical issues on the...
[RESOLVED] GooglePay global issue 16.09
16.09.2026 18:20We're pleased to inform you that the issue on GooglePay's side has now been resolved, and this paymen...
[RESOLVED] 8.09 Euronet deposits issue
8.09.2026 13:00 Currently, we experience delays in funds being credited on the accounts after cash deposits in Eurone...
[RESOLVED] 03.09.2026. Problems with Mastercard MoneySend transfers
03.09.2026, 11:30 GMT+2We kindly inform you that the problem has been resolved and Mastercard MoneySend transfers are...
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Company and partnerships
What is a Durable Medium in ZEN.COM?
A Durable Medium is a secure digital place where you can always access important ZEN.COM documents, like Terms & Cond...
How to find job openings at ZEN.COM
If you’re interested in working at ZEN.COM, you can find all current job openings on our Careers website.Visit the ZE...
How to send a partnership or marketing offer to ZEN.COM
If you have an offer related to advertising, marketing, affiliation, or another type of partnership, you can submit i...
Other benefits
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