Flight Claim Assistant helps you claim compensation if an eligible flight is delayed, cancelled, or you’re denied boarding. Depending on the circumstances, you may be entitled to compensation of up to 600 EUR under EU passenger rights.
Flight Claim Assistant is provided by AirHelp, a trusted flight compensation company, and is available with selected ZEN.COM subscription plans.
Who can use Flight Claim Assistant?
Flight Claim Assistant is available depending on your ZEN.COM subscription plan:
- Good: Flight Claim Assistant is not available
- Better: Flight Claim Assistant is available
- Best: Flight Claim Assistant is available
- ZEN: Flight Claim Assistant is available
When you may be entitled to compensation
Under EU Regulation EC 261/2004, you may be entitled to compensation if your flight is:
- delayed and you arrive at your final destination at least 3 hours late
- cancelled
- affected by denied boarding, for example because of overbooking
- part of a single booking and a disruption causes you to miss a connecting flight and arrive at your final destination at least 3 hours late
EU passenger rights generally apply when:
- your flight departs from an EU airport, regardless of the airline, or
- your flight arrives in the EU from outside the EU and is operated by an EU-based airline
Whether compensation applies depends on the circumstances of the disruption.
How much compensation can you receive?
Depending on the flight distance and circumstances, compensation under EU passenger rights can generally be:
- 250 EUR
- 400 EUR
- 600 EUR
The final amount depends on factors including the flight distance, delay at your final destination, and whether you were rerouted.
When compensation may not apply
Airlines generally do not have to pay compensation when a disruption was caused by extraordinary circumstances that could not have been avoided even if reasonable measures had been taken.
Examples may include:
- severe weather
- air traffic control restrictions
- political instability
- security risks
- some strikes outside the airline, such as airport or air traffic control strikes
Strikes by the airline’s own staff are generally not considered extraordinary circumstances.
AirHelp checks the circumstances of your flight to determine whether it may qualify.
Baggage delays, damage, or loss are covered by different passenger-rights rules, including the Montreal Convention. They are not handled as EC 261 flight compensation claims through Flight Claim Assistant.
The time limit for making a flight compensation claim can also vary depending on the country and circumstances of the claim.
To learn more about submitting a claim, see: How to use Flight Claim Assistant