Some types of business need a licence or permit. Here's what to upload if yours does.
When do you need a licence or permit?
If your activity needs a licence or permit in any country where you operate, we can only approve your application if you have a valid one. Without it, we can't open the account.
What should you upload?
Upload a copy of your licence or permit. It must show:
- The authority that issued it
- The licence number and status
- The company that holds the licence
- The activities and countries it covers
- The expiry date, if there is one
How do we check your licence?
We check it in the regulator's public register. The company named there must be the company that applies for a ZEN Business account.
What if the licence belongs to another company?
Explain on what legal basis your company operates under that licence. Then upload the agreement that supports this.
Not sure if your business needs a licence?
Ask us directly in the task in the MY.ZEN.COM portal. For other questions, contact ZEN.COM Support using one of the contact methods below.
Do you need help? We are always here for you:
- in ZEN.COM app support chat (open the link on your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, make sure that the ZEN.COM app is allowed to send push notifications on your mobile device.
- in ZEN.COM Help Center chat. Choose the button displayed in the bottom right corner of your screen when browsing our Help Center to start a chat.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.