First steps

What are my transaction limits in ZEN.COM? Different types of transactions in ZEN.COM have their own limits. These limits help protect your account and keep you... Where can I open a ZEN Personal account? Wondering if you can open a ZEN Personal account, or which documents you can use for verification? Here’s the full li... How to contact ZEN Customer Support If you need help with your ZEN account, you’re in the right place. Start with the option that matches your situation ... How to access your ZEN account without the ZEN.COM app If you can’t use the ZEN.COM app right now, you can still access an already opened ZEN individual account through the... How to log in to the ZEN.COM app using WhatsApp Usually, logging in to your ZEN.COM app is quick. You enter your phone number, receive a one-time password by text me... What is the minimum age to open a ZEN account? Wondering if you can open a ZEN account for your child or teen? At the moment, ZEN accounts are only available for ad... Show more

Where can I open a ZEN Business account? You can open a ZEN Business account if your company is registered in one of the supported countries listed below. You... How to open ZEN Business account Want to register a ZEN account for your business? You can do it online in just a few steps, so your company can start... How to check the status of your ZEN Business account application After applying for a ZEN Business account, you can check your application status and complete any pending tasks in th... How does business verification work? We check every business before we open a ZEN Business account. As a licensed financial institution, we're required to... Which payment and financial details may we ask for before opening a ZEN Business account? To assess your business, we may ask about the payments you expect to receive and for some financial documents.What sh... Do you need a licence or permit to open a ZEN Business account? Some types of business need a licence or permit. Here's what to upload if yours does.When do you need a licence or pe... Show more

How to verify your identity in the ZEN.COM app As a licensed financial institution, ZEN.COM must verify every user. It’s what keeps your account, and everyone’s mon... I see the message “Looks like you already have a ZEN account”  If you see this message, it usually means there is already a ZEN account registered with your personal details, but ... I see the message "We will verify your identity manually" If you see the message “We will verify your identity manually. As soon as we finish, we’ll send you a push notificati... My identity verification failed when opening a new ZEN account In some cases, the process of verifying your identity when applying for a new ZEN account may fail for various reason... My verification failed and ZEN.COM is unable to create an account for me We understand that seeing the message “Verification failed. We’re unable to open an account for you due to requiremen... I exceeded verification attempts If you see the message “Verification attempts exceeded”, it means your verification couldn’t be completed at this tim... Show more