First steps

What are my transaction limits in ZEN.COM? Different types of transactions in ZEN.COM have their own limits. These limits help protect your account and keep you... Where can I open a ZEN Personal account? Wondering if you can open a ZEN Personal account, or which documents you can use for verification? Here’s the full li... How to contact ZEN Customer Support If you need help with your ZEN account, you’re in the right place. Start with the option that matches your situation ... How to access your ZEN account without the ZEN.COM app If you can’t use the ZEN.COM app right now, you can still access an already opened ZEN individual account through the... How to log in to the ZEN.COM app using WhatsApp Usually, logging in to your ZEN.COM app is quick. You enter your phone number, receive a one-time password by text me... What is the minimum age to open a ZEN account? Wondering if you can open a ZEN account for your child or teen? At the moment, ZEN accounts are only available for ad... Show more

Where can I open a ZEN Business account? You can open a ZEN Business account if your company is registered in one of the supported countries listed below. You... How to open ZEN Business account Want to register a ZEN account for your business? You can do it online in just a few steps, so your company can start... Does everyone who verifies their identity get access to the ZEN Business account? No. Verifying your identity during business account registration does not automatically give you access to the ZEN Bu... Which documents do we need to verify your business? When you apply for a ZEN Business account, we need documents that confirm your business is registered, who runs it, a... Which documents do we need from a limited liability company? Send a current registry extract, such as an up-to-date printout or PDF from your official company register.In most co... Which documents do we need from a sole trader? Send a current registry extract, such as an up-to-date printout or PDF from the official register where your business... Show more

How to verify your identity in the ZEN.COM app As a licensed financial institution, ZEN.COM must verify every user. It’s what keeps your account, and everyone’s mon... I see the message “Looks like you already have a ZEN account”  If you see this message, it usually means there is already a ZEN account registered with your personal details, but ... I see the message "We will verify your identity manually" If you see the message “We will verify your identity manually. As soon as we finish, we’ll send you a push notificati... My identity verification failed when opening a new ZEN account In some cases, the process of verifying your identity when applying for a new ZEN account may fail for various reason... My verification failed and ZEN.COM is unable to create an account for me We understand that seeing the message “Verification failed. We’re unable to open an account for you due to requiremen... I exceeded verification attempts If you see the message “Verification attempts exceeded”, it means your verification couldn’t be completed at this tim... Show more