How to log in to your ZEN account on a new device

If you have a new device, you can log in to your existing ZEN account and keep using the ZEN.COM app. What you need to do depends on whether you still have access to the phone number linked to your account.

I changed my phone but still have the same phone number

If you still use the phone number linked to your ZEN account:

1. Install the latest version of the ZEN.COM app on your new device.
2. Log in using the phone number linked to your account.
3. Complete SMS code verification.
4. Complete face verification if requested.

If you see an error or can’t complete the login, see: I can’t log in to the ZEN.COM app

I no longer have access to my old phone number

If you changed or lost the phone number linked to your ZEN account, ZEN Support needs to verify your identity before updating it.

What to do

1. Contact ZEN.COM Support from the email address linked to your ZEN account.
2. If you no longer have access to that email address, contact us from your current email address.
3. In your message, include:
   • your old phone number with the country code, for example +49, +44, or +48
   • your new phone number with country code
   • the email address linked to your ZEN account
   • screenshot of the login screen or error message, if available

What happens next

ZEN.COM Support will guide you through identity verification. Once your identity is confirmed, the phone number linked to your ZEN account will be updated.

At the moment, you can’t log in using an email address instead of a phone number. SMS code verification is also required and can’t be disabled.