How to change card limits?

Answer

You can change two types of limits. The first is ATM limits. These are daily cash limits such as ATM cash withdrawals. Changing ATM limits is only available in the app for physical cards. To change ATM withdrawal limits on virtual cards, please contact us.

The second type is non-cash payments, i.e. in-store payments.

For each of these types of transactions, the maximum daily limit you can set is:

• for cards whose settlement currency is EUR - a maximum of €30000.
• for cards whose settlement currency is PLN - a maximum of PLN 120,000.
• for cards whose settlement currency is GBP - a maximum of £30,000.

For each type of transaction, the minimum limit you can set is 0.

Settlement currency is the default currency assigned to the country of your card from which funds are drawn first (e.g. for PL card PLN currency, for DE card EUR currency).

To change limits using the app, check out the tutorial below, which will guide you through the process.

1. Log in to the ZEN app and then go to the Home screen.

   

2. By swiping up from the bottom edge of the screen, you will expand the card section view.

   

3. Select the card you are interested in, then press the icon at the top-right on the screen.

   

4. Click on "Limits", set the preferred amounts, and confirm the operation by pressing "Save".

   

5. Now you can enjoy your transactions without issues!