Answer
Follow these steps to make sure you can add your card to your Wallet app:
- Make sure you're in a country or region that supports Apple Pay (external link).
- Make sure you are using a compatible device (external link).
- Update to the latest version of iOS, watchOS, or macOS.
- Sign in to iCloud with your Apple ID.
- Restart your iPhone, iPad, Apple Watch, or Mac.
After each step, check if you can add the card to Wallet.
If you still can't add your card, please contact us and we'll be happy to help. Sometimes, we may need to add the card to Apple Pay manually.
If the 
button is missing in the Wallet App:
If you don't see the button when you open your Wallet App, your device might be set to the wrong region. First, make sure you're in a country or region that supports Apple Pay. Then follow the steps below to set the region on your device:
- Open the Settings app and tap General.
- Tap Language & Region, then tap Region.
- Select your region, then tap Done.
Do you need help? We are always here for you:
- in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes). To ensure that you do not miss a response from a support agent, please make sure that the ZEN app is allowed to send push notifications on your mobile device;
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.