• Can I add ZEN card to Apple Pay?

    Of course! All you need to do is add the ZEN card to your Apple Wallet.

    Paying in stores, apps and online has never been so easy, secure and confidential.

    When you pay with Apple Pay, you continue to receive all the Zenefits

  • How to add ZEN card to Apple Pay?

    Paying in stores, apps and online has never been so easy, secure and confidential.

    To use Apple Pay, you must:

    mceclip0.png make sure your device is set to a supported country or region,

    mceclip0.png have a supported device running the current version of iOS, iPadOS, watchOS, or macOS.

    mceclip0.png have an Apple ID signed in to iCloud.

    To add your ZEN card to Apple Pay, just sign in to the ZEN app and then go to the main account view. By swiping up from the bottom edge of the screen, you will expand the card section view. Select the card you are interested in, then press mceclip0.png.

    To add your card to Apple Pay, just click "Add to Apple Wallet". Then follow the instructions below.

    When the Apple Wallet main screen appears, click "Next". Select "ZEN" from the list of financial institutions. Then, either scan the card by placing it in the frame, or enter the card details manually. You can also easily copy your ZEN card number from the ZEN app.

    In the next step, complete the rest of the card details. After using the card scanner, the card number will be inserted automatically. Enter data such as card expiry date and CVV code.

    The next important step is to accept the "Terms and Conditions".

    The last step required to complete the process is card verification. Choose one of the available verification methods: SMS or e-mail. Enter the verification code and your card is ready to use!


  • How to pay with Apple Pay?

    After you add your ZEN card to Wallet  on your Apple device, you can use Apple Pay to make secure, contactless payments in places marked with one of the following symbols: Symbole na terminalach zbliżeniowych.

    How to pay using iPhone and iPad:

    mceclip0.png Double-tap the side button.

    mceclip1.png When your default card appears on the screen, look at your device to authenticate the payment using Face ID, enter your passcode, or place your finger on Touch ID.

    mceclip2.png Hold your device in the proximity of the POS terminal until you see transaction confirmation.


    How to pay using Apple Watch

    mceclip0.png Double-tap the side button.

    mceclip1.png Place your watch in the proximity of the POS terminal. 

    mceclip2.png Wait, until you feel a slight vibration. 

  • Why can't I add my card to Apple Pay?

    There may be several reasons why you can't add your card to Apple Pay. Please refer to this article to exclude errors caused by the device itself. 

    mceclip1.png Follow these steps to make sure you can add your card to Wallet:

    • Make sure you're in a country or region that supports Apple Pay.
    • Make sure you are using a compatible device.
    • Update to the latest version of iOS, watchOS, or macOS.
    • Sign in to iCloud with your Apple ID.
    • Restart your iPhone, iPad, Apple Watch, or Mac.

    After each and every step, check if you can add the card to Wallet.

    If you still can't add your card, please contact us and we'll be happy to help. You may need to manually tokenize your card in Apple Pay.

    mceclip1.png If the dodaj button is missing in the Wallet App.

    If you don't see the dodaj button when you open your Wallet App, your device might be set to the wrong region. First, make sure you're in a country or region that supports Apple Pay. Then follow the steps below to set the region on your device:

    1. Open the Settings app and tap General.
    2. Tap Language & Region, then tap Region.
    3. Select your region, then tap Done.
  • Is Apple Pay safe to use?

    Paying with Apple Pay is safer than using a plastic physical card. Each transaction requires authentication with Face ID, Touch ID, or a code. Your identity is not shared with the merchant, and actual card numbers are not stored on your device or on Apple's servers.

    When you pay in stores, neither Apple nor your device is sending actual card numbers to the merchants. When you pay on apps or websites, the seller only receives information that you consent to provide to fulfill your order, such as your name, email address, billing address, and shipping address.

    Apple Pay keeps anonymous information about the transaction, such as the approximate amount of your purchase. This information cannot be associated with you and never discloses what you have purchased.

    Apps that use Apple Pay must adhere to the privacy policies.

  • What to do if my device was lost or stolen?

    Go to your Apple ID account in Settings or use Find My iPhone to temporarily suspend or permanently remove Apple Pay from your device. Log in to your Apple ID account page and click on your device. When prompted, go to the Apple Pay section and click "Remove" or "Remove All". Your cards will be temporarily suspended or removed from Apple Pay, even if your device is offline and not connected to a cellular or Wi-Fi network.

    You can also contact us and request a temporary suspension or removal of cards added to Apple Pay.

    Use of physical ZEN cards after suspension/removal from Apple Pay:

    When you suspend or remove a card from Apple Pay, you can still use your physical card. Blocking or removal from Apple Pay only causes the inability to perform transactions using Apple Pay.