• How to add ZEN card to Apple Pay?

    Answer

    Paying in stores, apps, and online has never been so easy, secure, and confidential.

    To use Apple Pay, you need to:

    • make sure your device is set to a supported country or region,
    • have a supported device running the current version of iOS, iPadOS, watchOS, or macOS.
    • have an Apple ID signed in to iCloud.

    To add your ZEN card to Apple Pay, just sign in to the ZEN app and then go to the main account view. By swiping up from the bottom edge of the screen, you will expand the card section view. Select the card you are interested in, then press mceclip0.png.

    To add your card to Apple Pay, click "Add to Apple Wallet". Then follow the instructions below.

    When the Apple Wallet main screen appears, click "Next". Select "ZEN" from the list of financial institutions. Then, either scan the card by placing it in the frame, or enter the card details manually. You can also easily copy your ZEN card number from the ZEN app.

    In the next step, complete the rest of the card details. After using the card scanner, the card number will be inserted automatically. Enter data such as card expiry date and CVV code.

    The next important step is to accept the "Terms and Conditions".

    The last step required to complete the process is card verification. Choose one of the available verification methods: SMS or e-mail. Enter the verification code and your card is ready to use!

  • How to pay with Apple Pay?

    Answer

    After you add your ZEN card to Wallet on your Apple device, you can use Apple Pay to make secure, contactless payments in places marked with one of the following symbols: Symbole na terminalach zbliżeniowych.

    How to pay using iPhone and iPad:

    1. Double-tap the side button.
    2. When your default card appears on the screen, look at your device to authenticate the payment using Face ID, enter your passcode, or place your finger on Touch ID.
    3. Hold your device in the proximity of the POS terminal until you see transaction confirmation.

    How to pay using Apple Watch:

    1. Double-tap the side button.
    2. Place your watch in the proximity of the POS terminal.
    3. Wait, until you feel a slight vibration.
  • Why can't I add my card to Apple Pay?

    Answer

    Please refer to this article to exclude errors caused by the device itself. 

    mceclip1.png Follow these steps to make sure you can add your card to your Wallet app:

    • Make sure you're in a country or region that supports Apple Pay.
    • Make sure you are using a compatible device.
    • Update to the latest version of iOS, watchOS, or macOS.
    • Sign in to iCloud with your Apple ID.
    • Restart your iPhone, iPad, Apple Watch, or Mac.

    After each step, check if you can add the card to Wallet.

    If you still can't add your card, please contact us and we'll be happy to help. You may need to manually tokenize your card in Apple Pay.

    mceclip1.png If the dodaj button is missing in the Wallet App.

    If you don't see the dodaj button when you open your Wallet App, your device might be set to the wrong region. First, make sure you're in a country or region that supports Apple Pay. Then follow the steps below to set the region on your device:

    1. Open the Settings app and tap General.
    2. Tap Language & Region, then tap Region.
    3. Select your region, then tap Done.
  • Is Apple Pay safe to use?

    Answer

    Paying with Apple Pay is safer than using a plastic physical card. Each transaction requires authentication with Face ID, Touch ID, or a code. Your identity is not shared with the merchant, and actual card numbers are not stored on your device or Apple's servers.

    When you pay in stores, neither Apple nor your device is sending actual card numbers to the merchants. When you pay on apps or websites, the seller only receives information that you consent to provide to fulfill your order, such as your name, email address, billing address, and shipping address.

    Apple Pay keeps anonymous information about the transaction, such as the approximate amount of your purchase. This information cannot be associated with you and never discloses what you have purchased.

    Apps that use Apple Pay must adhere to the privacy policies.